Privacy Policy

1. 1.1

   A2E. “A2E” is the common commercial name/brand used for the Seller Platform and logistics services offered by the A2E group, including A2E VN and A2E SHIP PTE. LTD. (Singapore), as applicable. “A2E” is not, by itself, the name of a separate contracting legal entity. The entity responsible for a particular Platform account or Shipment is determined by the applicable Service Agreement, quotation, Booking confirmation or other accepted transaction document.

2. 1.2

   A2E VN. “A2E VN” means A2E Vietnam Co., Ltd. (CÔNG TY TNHH A2E VIỆT NAM), enterprise/tax code 0317220318, with registered address at 165/37 Nguyen Thai Binh Street, Ben Thanh Ward, Ho Chi Minh City, Vietnam. It is a separate legal entity within the A2E group, and is the relevant Platform/service provider only to the extent identified in the applicable terms and transaction documents. The use of the A2E brand does not automatically make A2E VN the contracting party for services supplied by another A2E entity.

3. 1.3

   Personal Data. Information relating to an identified or identifiable natural person, as defined by applicable data-protection law.

4. 1.4

   Data Subject. An individual whose personal data is processed, including an account contact, Consignor, Consignee or delivery contact.

5. 1.5

   Processing. Operations performed on personal data, including collection, access, storage, use, sharing, correction, transfer and deletion.

6. 1.6

   Seller. An individual or organization using the Platform to arrange Shipments and related logistics services.

7. 1.7

   Service Partner. An A2E affiliate, carrier, broker, warehouse, last-mile or technology/payment provider involved in providing the relevant services.

8. 1.8

   Data Controller / Data Processor. An entity that determines the purposes and means of Personal Data processing, or processes Personal Data on behalf of another entity, under applicable law.

9. 1.9

   Cross-border transfer. Transfer of personal data outside the country of origin, including provision of access to recipients or service providers located overseas where relevant under law.

1. 2.1

   Responsible Entity. This Privacy Policy explains how A2E Vietnam Co., Ltd. (“A2E VN”, “we”) processes personal data through A2E Seller Platform, including account administration, Bookings, tracking, customer support and operational communications. A2E VN is the contact point for Vietnam Seller Platform users. Other A2E entities or logistics partners may separately act as controllers or processors for particular transactions, as explained in their notices or service agreements.

2. 2.2

   Applicable Laws. We process Personal Data in accordance with applicable laws, including Vietnam’s Law on Personal Data Protection No. 91/2025/QH15 and Decree No. 356/2025/ND-CP. Singapore’s Personal Data Protection Act may apply where relevant.

3. 2.3

   Scope. This Policy covers data processing relating to registration, account administration, Booking, shipment operations, tracking, delivery, invoicing, reconciliation, claims and support.

1. 3.1

   Account and Shipment Data. Account and business-contact data: name, business name, email, phone, username, professional role, billing details and login/security records. Shipment data: sender/recipient names, addresses, phones, email, shipment contents and values, Waybill/tracking references, delivery instructions, POD, claims and supporting documents. Technical data: device/browser identifiers, IP address, login logs, timestamps, cookie or similar functionality data. Communications: enquiries, support messages and related incident records.

2. 3.2

   Sensitive Data. Do not upload sensitive personal data or identity documents unless they are necessary, requested through an appropriate process and lawfully provided.

3. 3.3

   Delivery and Claim Data. We may process delivery scans, Proof of Delivery, photographs, signatures, incident reports, invoices, customer support records and documents required for claims or compensation.

4. 3.4

   Technical Data. Technical data may include device/browser information, IP addresses, session IDs, login timestamps, security records, usage logs and essential cookies.

1. 4.1

   Logistics and Platform Services. We use the data to verify accounts and authority; provide and secure Platform access; process Bookings; arrange pickup, customs, carriage, tracking, delivery and returns; issue operational/accounting documents; process payments and claims; provide support; investigate abuse, prevent fraud and comply with legal requirements. We rely on the legal grounds permitted under the applicable personal data protection laws for each processing activity, including consent where required.

2. 4.2

   Marketing. Optional marketing messages are not a condition of basic shipping access. Where required, we will offer a separate choice and a way to opt out.

3. 4.3

   Legal Basis. Each processing activity shall have a lawful basis. Where consent is required, it shall be informed and valid. Accepting Terms of Service does not automatically constitute consent to optional processing.

1. 5.1

   Seller Obligations. Sellers are expected to inform relevant senders, recipients and contacts about the necessary use and sharing of their data, and to establish an appropriate lawful basis before uploading it to the Platform. The Seller should provide accurate information and cooperate with legitimate requests for correction, access, deletion or other data-subject rights.

2. 5.2

   Accuracy. The Seller shall take reasonable steps to ensure that uploaded Personal Data is accurate and suitable for the relevant Shipment.

3. 5.3

   Cooperation. A2E may coordinate with the Seller and relevant Service Partners to address valid rights requests by Data Subjects.

1. 6.1

   Group Entities and Service Partners. We may share the minimum data reasonably needed with A2E group entities, carriers, delivery agents, customs brokers, warehouses, payment and invoice providers, hosting/technology support providers, professional advisers and relevant authorities. These parties may act in different legal roles; we apply appropriate contractual, confidentiality and security controls subject to applicable law.

2. 6.2

   Protection of Recipient Data. We do not disclose recipient contact data to unrelated sellers as a normal Platform function. Any public shipment tracking page should display only the minimum information appropriate for authentication and the tracking purpose.

3. 6.3

   Authorities. Personal Data may be disclosed to customs, tax, law-enforcement, regulatory or judicial authorities where lawfully required or permitted.

4. 6.4

   Safeguards. We take reasonable steps to limit disclosures to legitimate purposes and require appropriate confidentiality and security arrangements. We do not sell Personal Data as an independent commercial product.

1. 7.1

   International Operations. International shipping may require personal data to be accessed or transferred to transit/destination countries, overseas carriers or A2E group/technology locations, potentially including Singapore. We will take applicable steps concerning notice, lawful transfer grounds, transfer documentation, safeguards and regulatory requirements under the laws relevant to the transfer. The specific hosting and transfer destinations must be verified against actual Platform operations.

2. 7.2

   Transfer Requirements. Cross-border processing must comply with applicable notices, lawful transfer conditions, assessments, records, contractual safeguards and information security duties.

3. 7.3

   Protection. We shall take measures appropriate to the related risks and legal duties to protect transferred data and restrict use to lawful purposes.

Data transfers relating to A2E Singapore, overseas carriers and cloud technology providers are subject to separate data protection duties and transfer assessments where required.

1. 8.1

   Retention. We retain data only for as long as reasonably necessary for the disclosed purposes, legitimate dispute/claim needs and applicable tax, accounting, customs, contractual and other legal obligations. When retention is no longer justified, we delete, de-identify or otherwise securely dispose of data as appropriate. Closing an account does not require immediate deletion of legally mandated records.

2. 8.2

   Deletion. When retention is no longer justified, we shall delete, anonymize or securely dispose of Personal Data in an appropriate manner.

3. 8.3

   Account Closure. Account closure does not automatically require immediate deletion of legally retained data relating to transactions, disputes, tax, customs or accounting.

1. 9.1

   Security Measures. We apply reasonable organizational and technical measures for role-based access, authentication, controlled disclosures, system monitoring and incident response. No online transmission or storage system is absolutely secure. Please report suspected unauthorized use or a privacy incident promptly to the contact below.

2. 9.2

   Security Limitations. No online system is completely risk-free; reasonable measures are used to detect, investigate and address security incidents.

3. 9.3

   Incident Notification. Where a data breach requires notification to authorities or affected individuals, A2E shall comply with relevant legal requirements and deadlines.

1. 10.1

   Applicable Rights. Subject to applicable law and justified exceptions, individuals may exercise applicable rights to be informed, access, obtain copies, correct, request deletion, restrict or object to processing, withdraw consent where relied upon, and raise complaints. We may verify identity and coordinate with a Seller or Service Partner before responding, and will respond within legally applicable periods.

2. 10.2

   Privacy Contact. For privacy requests, contact [email protected] and describe the relevant Booking/account without disclosing unnecessary sensitive data.

3. 10.3

   Verification. We may reasonably verify the identity and authority of a requester to avoid unauthorized access, disclosure or modification.

4. 10.4

   Response. Valid requests will be assessed within applicable legal periods; coordination with the Seller, A2E entities or partners may be necessary.

1. 11.1

   Cookies and Children. The Platform may use cookies or similar technologies that are necessary for authentication, security and functionality. Any optional analytics/advertising cookies, if deployed, should be separately disclosed and controlled as required by law. The Platform is not intended for children to register independently. We may update this Policy, publishing the current version and relevant notice for material changes.

2. 11.2

   Contact. Controller/contact for Vietnam Seller Platform: A2E Vietnam Co., Ltd., 165/37 Nguyen Thai Binh Street, Ben Thanh Ward, Ho Chi Minh City, Vietnam; enterprise/tax code 0317220318; email [email protected].

3. 11.3

   Policy Updates. This Policy may be updated to reflect changes in law, technology or processing practices. The current version and effective date will be published, with further notice or consent where required.